I always work to the highest standard and pride my small independent business on honesty, transparency, and mutual respect. However, on rare occasions where an issue arises, I will do everything within my power to handle it efficiently and avoid any customer disappointment.
1. How to Raise a Complaint
Please submit your formal complaint via email within our mandatory 48-hour policy grace period following vehicle collection or completion of service. All inquiries will be answered within 48 hours.
To ensure we can investigate and assist efficiently, please include the following mandatory details in your correspondence:
- Full Name and primary contact telephone number.
- Date of Service and exact detailing treatment completed.
- Vehicle Details (Make, Model, and Registration number).
- Detailed Reasons for Complaint, accompanied by clear, well-lit photographs illustrating the areas of concern.
2. First Response & Correction Procedure
Upon reviewing your written correspondence and photographs, our resolution procedure follows strict regulations:
- Inspection Appointment: I will provide an appointment date and time for you to bring the vehicle down to our workshop premises for professional evaluation.
- Correction Plan: Following a physical inspection, I will advise and formulate a corrective action plan if further enhancement is warranted.
- Completion Timeline: We allocate up to 4 weeks to coordinate and execute any agreed additional rectification treatments.
- Follow-up Grace: You will have 48 hours from subsequent collection to confirm complete satisfaction with the completed work.
3. Further Complaints & Third-Party Evaluation
Should you feel an issue has not been satisfactorily resolved following our primary correction plan, our escalated dispute protocol applies:
- Independent Specialist Assessment: We will employ an impartial third party from trusted reputable local automotive businesses we work alongside to conduct a formal inspection and provide a secondary professional opinion.
- Supplementary Evidence: Further verified photographic or factual documentation will be requested.
- Escalation Timeline: Due to cross-company logistical scheduling with third-party enterprises, a completion window of up to 2 months will apply for extended secondary service coordination.
- Final Sign-Off: You will have 48 hours following collection from secondary service review to communicate final outcomes. Further legal or trade resolution channels may be engaged should these progressive remediation steps remain contested.
Please Note
As an independent vehicle detailing enterprise, we document and record photographic and video accounts of all vehicles immediately prior to commencement, during treatment, and directly upon completion of every service.
We maintain an absolute zero-tolerance stance toward abuse or harassment of any kind directed at staff or our business.
AMVD reserves the right to decline corrective intervention if comprehensive visual inspections and photographic evidence confirm that standard workmanship quality was fulfilled or that issues stem from unrelated subsequent wear or external environmental factors.
4. Contact & Business Details
Company Owner: Ashley Musson
Business Premises: Unit 9, The Lake, Leicester Road, Melton Mowbray, LE13 0DA
Direct Complaints & Support Email: ashley@amvd.co.uk (or amvaletingdetailing@gmail.com)
Telephone: 07814 548441